Two of the most obvious reasons are 1) most of us respond to surveys only when we are unhappy with a service or product and, 2) we were perplexed as to how and when to distribute the survey (surely our data would indicate complete patient satisfaction if the surveys were distributed while the patient was in the dental chair awaiting anesthesia). In our re-evaluation, we eliminated the idea of distributing a patient-satisfaction survey for numerous reasons. How then does a dentist or an office manager gather accurate, unbiased, patient-satisfaction data? It is precisely this inclination that can lead us to make decisions based on skewed data. Unfortunately, we tend to remember the patient interactions that resulted in negative feelings well before we recall the pleasant ones that reflect the majority of our workday experiences. And too often we remember the patient on the phone who verbally assaulted us and was so enraged that we had to use the “hold” button to regain our composure. Surely we all vividly recall the demanding, never-satisfied, rude patients who expect you to be grateful that they allow you to be their dentist. The one for which we have the least reliable data is category four - issues related to our patients. Therefore, as proud as we are of our past successes, and no matter how many times thoughts of early retirement dance in our heads, once again we are in the process of formulating key business initiatives that will be implemented in the upcoming months.Īs we evaluate the myriad components of the dental practices (we have three locations), we separate the long list into four major categories 1) processes that are business related 2) those that are dental related 3) issues that relate to our internal customers, our employees and 4) those that relate to our external customers, our patients. Never has the need to understand paradigm shifts and concomitant economic and societal changes been highlighted more than it is today. One of the foundational underpinnings of TQM is the notion of kaizan - continuous improvement. Below are some sample dentists available in Connecticut and you can use our online dentist search to find more participating dentists near you.As we approach the warm, summer months when patients are more focused on upcoming vacations than on visiting the dentist, my husband (the dentist) and I (managing officer of the corporation) use this time to re-evaluate the “way we do business.” As I mentioned in the last article I wrote, we subscribe to the Total Quality Management, or TQM, business model. Our dental plans and providers are available in most major cities in Connecticut including: Bridgeport, Stamford, Hartford, Hamden, Danbury and more. All dentists must meet highly selective credentialing standards based on education, background, license standing and other requirements. Our Dental Plans provide access to high quality dentists in Connecticut including general dentists, orthodontists, and other dental specialists. No waiting - sign up today and use it within days.Highlights of our Dental Plans in Connecticut (CT) include: Our dental insurance plans include discounts on dental procedures, no waiting periods, various choices for maximum benefits (up to $3000), low lifetime deductibles, options to see both network and ANY dentist, an extensive nationwide dental network, and orthodontics for children (Gold plans only).īelow are some more details about the dental plans. Our affordable dental insurance plans are an excellent option for individuals or families that want traditional dental insurance.
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